All orders are carefully wrapped & packed by hand in Byron Bay, Australia.
SHIPPING WITHIN AUSTRALIA
Allow 3 - 5 business days to the metros and 5 - 7 business days to the bush for delivery time.
Orders are shipped out same day if placed before 2pm or next business day if placed after 2pm.
All items are shipped via Australia Post and are trackable.
SHIPPING TO U.S.A & INTERNATIONAL
For international customers allow 8 - 10 business days for delivery.
For Express Shipping to USA & CANADA allow 5 - 7 business working days.
Shipping rates do not include relevant country import duties, foreign taxes or other fees which may be imposed and is the responsibility of the customer.
Please check with your local customs office for further information.
DELIVERY COSTS & FREE SHIPPING
$10 flat rate for standard post on orders within Australia and FREE SHIPPING on all orders over $50
USA & CANADA $15 flat rate for standard post and FREE SHIPPING on orders over USD$100. Express Shipping flat rate $25
UK & Europe $20 flat rate for standard post and FREE SHIPPING on orders over USD$100.
At this time there are delayed shipping times due to COVID-19. Therefore rest of the world requires an express shipping service being a flat rate of $25 and FREE SHIPPING on orders over USD$100.
RETURNS & EXCHANGE POLICY
Requests for exchange must be made within 7 days of receiving your order via email to hello@birdsofcondor.com
Returns will only be accepted if items are returned unworn, with the original purchase tags attached and in the condition that they were received.
Please note that we are unable to offer returns or exchanges on sale items, unless an item is faulty.
We do not offer returns or exchange on hats.
For peace of mind we recommend that you send your returns back via a trackable method to our mailing address below:
Birds of Condor
PO BOX 2015
Byron Bay
NSW 2481
SHIPPING COST OF RETURNED ITEMS
Birds of Condor takes responsibility for the shipping costs associated with returning incorrect or defective items only.
All other shipping costs associated with the returns or exchange of items is considered the responsibility of the customer.
