All orders are carefully wrapped & packed by hand at our Birds of Condor HQ in Byron Bay, Australia 🦘 🎁
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Shipping in Australia
$10 flat rate or Free Shipping on all orders over $50
Allow 1-3 days to the metros & 5-7 days to the bush.
Order before 12pm for same day dispatch.
All orders are trackable.
Track AUS POST Here 👉
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Shipping International
$20 (AUD) flat rate or Free Shipping on all orders over $100 (USD)
Allow 5 -7 days for most locations in U.S.A, Canada, Japan, South Korea & Europe.
All orders ship with DHL Express.
All orders are trackable.
Track DHL Here 👉
*Shipping rates do not include any relevant country import duties, foreign taxes or other fees which may be imposed and is the responsibility of the customer. Check with your local customs office for further information.
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Due to Covid-19 we unfortunately experienced unexpected delays in shipping times to USA & Canada. For this reason, since May 15th we are sending all international orders with the most premium service available, DHL Express & are now seeing orders arrive in USA & Canada in 5 days! We are stoked that our International customers can now expect this high level of speed, tracking & transparency.
RETURNS & EXCHANGE POLICY
Requests for exchange must be made within 7 days of receiving your order via email to hello@birdsofcondor.com
Returns will only be accepted if items are returned unworn, with the original purchase tags attached and in the condition that they were received.
Please note that we are unable to offer returns or exchanges on sale items, unless an item is faulty.
We do not offer returns or exchange on headwear.
For peace of mind we recommend that you send your returns back via a trackable method to our mailing address below:
Birds of Condor
PO BOX 2015
Byron Bay
NSW 2481
SHIPPING COST OF RETURNED ITEMS
Birds of Condor takes responsibility for the shipping costs associated with returning incorrect or defective items only.
All other shipping costs associated with the returns or exchange of items is considered the responsibility of the customer.
