Shipping & Returns
All orders are carefully wrapped & packed by hand at Birds of Condor HQ in Byron Bay, Australia.
Shipping in Australia 🦘
When you spend $100 or more!
STANDARD SHIPPING $8.95
Get your Birds order delivered within 1-5 business days (usually 1-2 days!) with our quick and cost-effective Standard shipping option. Order before 12pm for same day dispatch.
EXPRESS SHIPPING $14.95
Get delivery even faster using Australia Post eParcel Express with an estimated delivery time of 1-2 business days. Order before 12pm for same day dispatch.
Shipping International 🌎
USA FREE SHIPPING
When you spend USD$100 or more. Otherwise USD$15.
Typically, orders arrive in USA in 5 - 7 days!
CANADA FREE SHIPPING
When you spend CAD$100 or more. Otherwise CAN$19.
Typically, orders arrive in Canada in 5 - 7 days!
*Orders may be subject to import duties as well as federal and provincial sales tax. These vary by province and are payable by the customer.
NEW ZEALAND FREE SHIPPING
When you spend AUD$100 or more. Otherwise AUD$20.
ASIA FREE SHIPPING
When you spend AUD$200 (USD$145) or more. Otherwise AUD$30.
EUROPE FREE SHIPPING
When you spend AUD$200 (125 Euro) or more. Otherwise AUD$30.
MEXICO & SOUTH AMERICA FREE SHIPPING
When you spend USD$200 or more. Otherwise AUD$30.
International orders are sent with the most premium signature service available, usually Australia Post or DHL Express. Typically, orders arrive in USA & Canada in 5 - 7 days! All orders include tracking and customers will recieve tracking updates via email.
*Shipping rates do not include any relevant country import duties, foreign taxes or other fees which may be imposed and is the responsibility of the customer. Check with your local customs office for further information.
Returns & Exchange Policy
Requests for exchange must be made within 7 days of receiving your order via email to firstname.lastname@example.org
Returns will only be accepted if items are returned unworn, with the original purchase tags attached and in the condition that they were received and can only be exchanged or for an online store credit.
Please note that we are unable to offer returns or exchanges on sale items, unless an item is faulty.
We do not offer returns or exchange on headwear.
For peace of mind we recommend that you send your returns back via a trackable method to our mailing address below:
Birds of Condor
6/6 Wollongbar Street
SHIPPING COST OF RETURNED ITEMS
Birds of Condor takes responsibility for the shipping costs associated with returning incorrect or defective items only.
All other shipping costs associated with the returns or exchange of items is considered the responsibility of the customer.