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    Shipping & Returns

     

    All orders are carefully wrapped & packed by handat our Birds of Condor HQ in Byron Bay, Australia.

    birds of condor australian shipping with australia post

    Shipping in Australia

    $10 flat rate or Free Shipping on all orders over $50

    Allow 1-3 days to the metros & 5-7 days to the bush.

    Order before 12pm for same day dispatch.

    All orders are trackable. 

    Track AUS POST Here 👉
    fast international delivery from birds of condor with DHL express

    Shipping International

    $20 (AUD) flat rate or Free Shipping on all orders over $100 (USD)

    Allow 5 -7 days for most locations in U.S.A, Canada, Japan, South Korea & Europe.

    All orders ship with DHL Express.

    All orders are trackable.

    Track DHL Here 👉

    *Shipping rates do not include any relevant country import duties, foreign taxes or other fees which may be imposed and is the responsibility of the customer. Check with your local customs office for further information. 

     

    International orders are sent with the most premium service available, usually DHL Express. Typically, orders arrive in USA & Canada in 5 days! We are stoked that our International customers can expect (the below) high level of speed, tracking & transparency.

    awesome dhl express tracking for international orders

    RETURNS & EXCHANGE POLICY

    Requests for exchange must be made within 7 days of receiving your order via email to [email protected]
    Returns will only be accepted if items are returned unworn, with the original purchase tags attached and in the condition that they were received and can only be exchanged or for an online store credit. 
    Please note that we are unable to offer returns or exchanges on sale items, unless an item is faulty.
    We do not offer returns or exchange on headwear.
    For peace of mind we recommend that you send your returns back via a trackable method to our mailing address below:
    Birds of Condor
    PO BOX 2015
    Byron Bay 

    NSW 2481

    SHIPPING COST OF RETURNED ITEMS
     
    Birds of Condor takes responsibility for the shipping costs associated with returning incorrect or defective items only.
    All other shipping costs associated with the returns or exchange of items is considered the responsibility of the customer.