Shipping policy
All orders are carefully wrapped & packed by hand at Birds of Condor HQ in Byron Bay, Australia.
SHIPPING IN AUSTRALIA
Free Shipping on orders over $75
Standard Shipping — $12 |
Metro: 3-5 Business Days Regional: 4-6 Business Days WA: 6-8 Business Days |
Express Shipping — $19.95 |
Metro: 2-3 Business Days* Regional: 3-5 Business Days WA: 4-5 Business Days |
*delivery timeframes are estimates only and are not guaranteed. Delivery times may vary depending on Australia Post and your location.
INTERNATIONAL SHIPPING
Packages sent with Australia Post/EMS will require a signature on delivery.
Note that all international orders are final sale and can not be returned or exchanged.
Free-shipping thresholds are set in AUD and converted at checkout. Figures below are approximate and move with exchange rates.
USA |
Fast shipping from our USA warehouse |
NEW ZEALAND |
Free Shipping on orders over $150 AUD (≈ NZ$181) $25 AUD (≈ NZ$30) for orders under $150 AUD (≈ NZ$181) |
CANADA |
Free Shipping on orders over $250 AUD (≈ $246 CAD) $32 AUD (≈ $32 CAD) for orders under $250 AUD (≈ $246 CAD) |
UK & EUROPE |
Free Shipping on orders over $350 AUD (≈ £183 / €215) $50 AUD (≈ £26 / €31) for orders under $350 AUD (≈ £183 / €215) |
JAPAN & SOUTH KOREA |
Free Shipping on orders over $350 AUD (≈ ¥40,000 / ₩360,000) $50 AUD (≈ ¥5,700 / ₩51,400) for orders under $350 AUD (≈ ¥40,000 / ₩360,000) |
REST OF THE WORLD |
Free Shipping on orders over $350 AUD $50 AUD for orders under $350 AUD |
Orders sent via a trackable method with Australia Post.
INTERNATIONAL TERMS
International orders are sent with the most premium signature service available via Australia Post. All orders include tracking and customers will receive tracking updates via email. Signature will be required on delivery.
Duties & Taxes
When shipping to international addresses, you will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated, and are not necessarily guaranteed.
International Rejection Notices
Please note: International packages that are refused or abandoned will not be eligible for any type of reimbursement or reshipment.
**Whilst we endeavour to fly Birds to as many places as possible, some far-flung addresses generate shipping costs that far exceed the price we can reasonably pay. When this occurs, we will contact the customer to discuss options.